Shipping & Returns
FAIR Shipping Policy
Natural Mate shipping policy is to provide our customers efficient, dependable order delivery at reasonable prices. Our standard shipping fees cover our basic packing and shipping costs - without excessive handling fees or other charges.
Standard Shipping Charge: Shipping fees are just $2.99 per order within the United States.
Standard Shipping Methods: Most orders are shipped via US Postal Service Priority Mail. At our discretion, we may also ship your order via USPS First-Class Mail, USPS Express Mail, UPS, Federal Express or other carriers depending upon your shipping address, order details and the performance of carriers.
Express Shipping & Charge: Express Shipping is available, and can be chose during the Check Out. A flat Express Shipping fee is just 15.95 per order for all U.S. orders.
Delivery Times: Typical delivery times are 3 to 7 days from the shipping date for most items. We maintain a full inventory of products, and over 90% of our orders are shipped within 24-48 hours. If your product request is back-ordered or we expect an unusual shipping delay, we will promptly notify you via email.
International Orders: Shipping is available to most international destinations based on the actual cost, which will be automatically added to your shopping cart upon checkout. International Shipping is typically via USPS Global Priority Mail (where available). Delivery times vary depending on the destination. International shipping to some non-standard destinations which do not accept USPS Global Priority Mail may be subject to an additional shipping surcharge (any such surcharge will be automatically shown on your order prior to checkout). Natural Mate may be unable to ship to some international destinations due to local customs regulations. Please note that you, the customer, are responsible for all shipping charges, taxes, duties or other customs fees assessed in the country of delivery. Check with your local customs regulations prior to ordering. If your order is refused by local customs and returned intact to Natural Mate, we will refund your original order amount (less any shipping fees and a 15% restocking fee).
Other Information: Additional charges may be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.
For questions about our shipping policy, or to inquire about your order, please Contact Us.
30 DAY MONEY-BACK GUARANTEE
We want you to be fully satisfied with every item that you purchase from www.naturalmateusa.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.
Any unused product must be returned along with purchase order information to ensure full credit.